Return & Refund Policy

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

Once approved a Return Shipping label will be sent to your email, the return shipping cost will then be deducted from the total refund amount to your bank account. 

Once return is checked and approved, the refund will be initiated. 

To start a return please use our online returns portal. 

START RETURN HERE

1. Download and print the returns label.
2. Pack all the returned items, along with a print-off of your confirmation of purchase email, and attach the label to a box. You can use the box the items arrived in or another box if you prefer.
3. Take it to an authorised drop-off location and ship it.
4. You will get the update on the return page and email.

Sale Items

Sale items purchased may only be eligible for store credit unless specifically stated. This includes site-wide sales and certain promotional events, which will be stated clearly during event announcements and countdown emails.

Please be sure to read all relevant information regarding site-wide events, as we cannot be held responsible if they are skipped.

Return Address - Kid From The West, 13 Blossom Street, 45B, MANCHESTER, M45BX 

 

Imports

Please note that the customers will always be responsible for paying any import bills they may receive.

EU Orders are sent duty paid, as long as you live within an EU member state you should not have to pay any import taxes for your order.

When importing items to outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.

 

Discounts / Credit

All credit and discount offers are applied to the value of the order, excluding delivery costs, and are subject to our Terms & Conditions. Unless specifically stated, discounts cannot be combined, or applied consecutively to the same order; this includes any promotional or site-wide events such as Black Friday. Some exclusions may apply to selected products and collections, which will be stated clearly. Discount offers may only be applicable to specific items / collections, and cannot be extended to other product range. Please note that any items purchased using store credit are only eligible for size exchange or further credit replenishment. This excludes shipping fees, as they must be covered with each new order. Any store credit generated is set to expire a year from the date they are issued, unless specifically stated otherwise. Store credit and discount vouchers may only have one use per code, and cannot be replenished unless specifically stated.Any credit used to make an order will be replenished if the items purchased are returned and not exchanged. Please note that discount codes cannot be replenished after a return is processed.

We reserve the right to cancel any order that is believed to be fraudulent / an abuse of a discount code.