United Kingdom

• Royal Mail Tracked 24 - £4.95 GBP
• Royal Mail 48 - £3.95 GBP

United States / Canada

• UPS Express (2-5 Business Days) - $22 USD
• USPS (10-14 Days) - $15

Europe (EU) excluding Greece and Slovakia

• Royal Mail International Tracked  (4-8 Business Days) - €12 EUR - Duties & Taxes Not Included

Greece / Slovakia

• Royal Mail International Tracked  (4-8 Business Days) - €16 EUR -    Duties & Taxes Not Included

Japan

• UPS Express (1-4 Business Days) -  ¥2,920

Australia

• Parcel Force Express (5-10 Business Days) - $25.00

Rest of World

• UPS Express (2- 7 Business Days) - £30.00

Returns

If something is not quite right you’ve got 14 days to send back your items for a for a full refund. All we ask is that items are in an unused, unaltered condition and returned with their tags and packaging. Please note, all returns are paid for by the customer.

There may be delays due to external factors that are out of our control (ie. weather, courier delays, weekends, holidays, etc).

We offer free shipping over certain order values depending on your location.

We are NOT responsible if you input the incorrect delivery address.

We try our best to get your package to you in a safe and timely manner.

Failed Delivery

In the event of a failed delivery, we understand the inconvenience it can cause. We strive to make the process as smooth as possible for you. Here's what you need to know:

• Re-Delivery Attempts: In some cases, we can coordinate with our local courier services to attempt a re-delivery of your package. This service is subject to the availability and policies of the local courier.

• Additional Fees: Please be aware that if the failed delivery is due to circumstances within your control (such as incorrect address provided, unavailability to receive the package, etc.), there may be additional fees for re-delivery. These fees are imposed by the courier service to cover the extra handling and transportation costs.

• Customer Responsibility: To avoid failed deliveries, please ensure that your shipping information is accurate and up-to-date. Also, try to be available on the estimated delivery date, or arrange for someone else to receive the package on your behalf.

• Contact Us: If you encounter any issues with delivery, don't hesitate to contact us. We're here to help and will work with you to resolve the situation as efficiently as possible. Email us at info@kidfromthewest.com