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Shipping & Returns
FREE UK SHIPPING ON ORDERS OVER £100 | FREE WORLDWIDE SHIPPING ON ORDERS OVER £300
Shipping Rates
United Kingdom
- Royal Mail Tracked 48h (2-3 Business Days) - £3.83
- Royal Mail Tracked 24h (1-2 Business Days) - £5.81
- DPD Next Working Day (Order by 2pm) - £5.99
- DHL Express UK (1-2 Business Days) - £8.99
- Free UK shipping over £100
United States
- Royal Mail International Tracked (5-7 Business Days) - £10.76 ($14)
- Free shipping over £300 ($410 USD)
- Duties & Taxes Not Included
Canada
- Royal Mail International (5-7 Business Days) - £14.13 ($24 CAD)
- Free shipping over £300 ($560 CAD)
- Duties & Taxes Not Included
Europe
Germany
- Royal Mail International (5-7 Business Days) - £7.15 (€8.50)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Belgium
- Royal Mail International (5-7 Business Days) - £8.57 (€10)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Sweden
- Royal Mail International (5-7 Business Days) - £8.08 (SEK 115)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Denmark
- Royal Mail International (5-7 Business Days) - £8.26 (DKK 95)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
France
- Royal Mail International (5-7 Business Days) - £11.98 (€14)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Netherlands
- Royal Mail International (5-7 Business Days) - £12.74 (€15)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Switzerland
- Royal Mail International (5-7 Business Days) - £12.48 (CHF 14)
- Free shipping over £300 (CHF 335)
- Duties & Taxes Not Included
Italy
- Royal Mail International (5-7 Business Days) - £17.80 (€21)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Spain
- Royal Mail International (5-7 Business Days) - £17.27 (€20)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Ireland
- Royal Mail International (5-7 Business Days) - £7.33 (€8.50)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Greece / Slovakia
- Greece - Royal Mail International (5-7 Business Days) - £12.30 (€14.50)
- Slovakia - Royal Mail International (5-7 Business Days) - £11.90 (€14)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Australia
- Royal Mail International (5-7 Business Days) - £9.61 (AU$20)
- Free shipping over £300 (AU$620)
- Duties & Taxes Not Included
New Zealand
- Royal Mail International (5-7 Business Days) - £15.79 (NZ$35)
- Free shipping over £300 (NZ$675)
- Duties & Taxes Not Included
Japan
- Royal Mail International (5-7 Business Days) - £18.45 (¥3,650)
- Free shipping over £300 (¥59,000)
- Duties & Taxes Not Included
Rest of Europe
Austria
- Royal Mail International (5-7 Business Days) - £9.64 (€11.50)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Czech Republic
- Royal Mail International (5-7 Business Days) - £9.46 (CZK 285)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Finland
- Royal Mail International (5-7 Business Days) - £12.19 (€14.50)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Hungary
- Royal Mail International (5-7 Business Days) - £14.47 (HUF 7,000)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Norway
- Royal Mail International (5-7 Business Days) - £12.09 (NOK 170)
- Free shipping over £300 (NOK 3,600)
- Duties & Taxes Not Included
Poland
- Royal Mail International (5-7 Business Days) - £13.47 (PLN 70)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Portugal
- Royal Mail International (5-7 Business Days) - £9.12 (€11)
- Free shipping over £300 (€355)
- Duties & Taxes Not Included
Rest of World
Brazil
- Royal Mail International (5-7 Business Days) - £16.24 (R$120)
- Free shipping over £300 (R$2,250)
- Duties & Taxes Not Included
China
- Royal Mail International (5-7 Business Days) - £10.85 (¥135)
- Free shipping over £300 (¥2,750)
- Duties & Taxes Not Included
India
- Royal Mail International (5-7 Business Days) - £25.38 (₹2,650)
- Free shipping over £300 (₹31,000)
- Duties & Taxes Not Included
South Korea
- Royal Mail International (5-7 Business Days) - £13.14 (₩21,000)
- Free shipping over £300 (₩485,000)
- Duties & Taxes Not Included
Singapore
- Royal Mail International (5-7 Business Days) - £13.90 (S$24)
- Free shipping over £300 (S$510)
- Duties & Taxes Not Included
United Arab Emirates
- Royal Mail International (5-7 Business Days) - £13.88 (AED 65)
- Free shipping over £300 (AED 1,400)
- Duties & Taxes Not Included
New Zealand
- Royal Mail International (5-7 Business Days) - £15.79 (NZ$35)
- Free shipping over £300 (NZ$675)
- Duties & Taxes Not Included
South Africa
- Royal Mail International (5-7 Business Days) - £26.97 (R320)
- Free shipping over £300 (R7,100)
- Duties & Taxes Not Included
Returns
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, & unused, with tags, and in its original packaging.
Once approved a Return Shipping label will be sent to your email, the return shipping cost will then be deducted from the total refund amount to your bank account.
Once return is checked and approved, the refund will be initiated.
To start a return please use our online returns portal.
1. Download and print the returns label.
2. Pack all the returned items, along with a print-off of your confirmation of purchase email, and attach the label to a box. You can use the box the items arrived in or another box if you prefer.
3. Take it to an authorised drop-off location and ship it.
4. You will get the update on the return page and email.
Sale Items
Sale items purchased may only be eligible for store credit unless specifically stated. This includes site-wide sales and certain promotional events, which will be stated clearly during event announcements and countdown emails.
Please be sure to read all relevant information regarding site-wide events, as we cannot be held responsible if they are skipped.
IMPORT CHARGES
DDU (DELIVERY DUTY UNPAID) All international shipments are sent DDU (Delivery Duty Unpaid). Customers are responsible for paying any customs duties, taxes, and handling fees upon delivery. These charges vary by country and are determined by local customs authorities.
We provide all necessary customs documentation with your order. However, we cannot control customs processing times or guarantee delivery timeframes due to potential customs delays.
UNDELIVERED ITEMS In the event that your order cannot be delivered due to incorrect information, missed deliveries, or unpaid customs charges, orders will be returned to us. Customers are responsible for any additional shipping charges for redelivery.
IMPORT CHARGES
DDU (DELIVERY DUTY UNPAID) All international shipments are sent DDU (Delivery Duty Unpaid). Customers are responsible for paying any customs duties, taxes, and handling fees upon delivery. These charges vary by country and are determined by local customs authorities.
We provide all necessary customs documentation with your order. However, we cannot control customs processing times or guarantee delivery timeframes due to potential customs delays.
UNDELIVERED ITEMS In the event that your order cannot be delivered due to incorrect information, missed deliveries, or unpaid customs charges, orders will be returned to us. Customers are responsible for any additional shipping charges for redelivery.
IMPORT DUTY
All orders shipped outside of the UK are sent DDU (Delivered Duty Unpaid), meaning customers are responsible for paying any import duties, VAT, or other charges imposed by their local customs authorities upon delivery.
For orders shipped outside the UK, this may trigger a customs inspection, depending on the destination country's regulations. We always provide the correct paperwork with your order. However, customs authorities may apply import duties, VAT, or other charges, which are beyond our control.
We cannot guarantee how long customs clearance will take, as this varies by country. Please note that you are responsible for paying any applicable import charges imposed by your local customs authorities.
CUSTOMER RESPONSIBILITIES
Please note that customers will always be responsible for paying any import bills they may receive.
In the event that any orders are undelivered due to incorrect details provided by the customer, it will be the customer that is responsible for payment of redelivery.
When importing items outside of the UK, this will always incur a customs inspection which we always provide the correct paperwork for. We cannot be held responsible for how long it takes your order to pass through customs.
UNDELIVERED ITEMS
In the event that your order cannot be delivered, due to incorrect information or missed deliveries these orders will be returned to us at the courier services discretion. Once your order has been returned to us you will be contacted. Customers are responsible for any additional shipping charges for redelivery.
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